Showing posts with label Complaints. Show all posts
Showing posts with label Complaints. Show all posts

Monday, August 11, 2008

My Taxi File

Last night, I read a youngblood article entitled The Taxi Files. And I remembered a not-so-happy incident concerning a taxi ride in Manila a year ago.

I'm a courteous person. I have respect for the elders and I am extra-sensitive to the poor. But I am extremely opinionated and principled. And I will never keep my mouth shut if I feel that I am, or any person, is abused. I will always defend my friends regardless of situation.

We took a taxi ride from Mall of Asia to Market-Market in Taguig. Taxis are required to use the meter system where passengers must pay what's on the meter. But taxi drivers in Manila have this illegal system of imposing a mark up. If you won't agree, they would not accommodate you.

There were six of us in the group. We would not fit in one taxi so we divided the group into two. Daryl and James were with me while Inday and Rom were with Sir Mark. The other group left first, with an agreement with the driver that they pay P30 mark up (additional to the bill). It took us longer to find a taxi who's willing to take us to Taguig. Grrr, they were so papresyo. Finally, one taxi was willing. The driver was talking to the other drivers there while we put our luggage in the taxi. We did not really listen to them. What's important was that we could finally leave.

When we reached Market-Market, with the others already there, I paid what's on the meter and an additional P30. But the driver insisted that during the negotiation with the other drivers at MOA, it was decided that we pay a P50 mark-up. Great, so other drivers negotiated on our behalf.

I was almost willing to pay without complaints. I was tired and I wanted the driver to just get lost. But James was arguing with the driver. He was talking about fairness and all. If I gave in to the driver's demands without a fight, James would have felt betrayed. The three from the other taxi were also butting in. Daryl didn't care because he didn't have money anyway. And he knew I'd pay the bill.

James set out the status quo, meaning, how much mark-up the other group paid. I knew that the debate would go on and on if I did not put a closure. For the sake of argumentation, I told the driver (shouted is probably more reflective): Wala kayong values. Walang love of work! In the first place, we are only required to pay what's on your meter. There, go take P50. Sana masaya na kayo. Mukhang pera.

Yeah, I said a lot. The driver did not give his rebuttals. He took the money and left.

What did my act accomplish?
James did not feel defeated.
We felt that we applied our principles and we held on to Sir Mark's famous motto (popular to us): It's not about the money, it's the act.
We felt that we were more value-oriented people than the driver/s in Manila.

Did it prove that I was a better person than that driver? No. I actually stooped down to his lowly level.

I don't really know how it could have been handled more appropriately. Anyway, I'm not looking back wishing I didn't say what I said. And if anything could be changed, I would have conveyed my message in a nicer way.

But can there really be a nicer way in telling a greedy person that he has no values?

Thursday, July 31, 2008

Stall No. 4

I am like most people - I form judgments. It's inevitable. I was given brains, thus, I think, I rationalize, I see the good. And yes, I see the bad, too....

As a new member of the College of Business Administration Faculty, I spend most of my free time at the Faculty Room - checking test papers, blogging (we got a computer with internet access), reading, sleeping, etc. When I get bored, there is the canteen to go to. I love to eat! Well, that is if my eating disorder does not prevail. But because our office is located directly in front of the canteen, I can't help but check out the food, and ultimately eat.

There are five stalls, each serving its own specialties. The first two stalls are usually the most crowded. They serve more viands compared to the other three. They put the food that they offer behind a glass something.

The third stall serves viands in covered trays (that's what these things are called according to Erwin). And because the trays are covered, consumers need to take off the covers first before they will know what exactly the food being served is. That is not very convenient. And there is also an assumption that if you dare take off the covers and check out the food, the food servers will expect you to buy. They would ask, "Ano inyo Ma'am?" And because you do not want to offend them, you will be forced to buy. For that reason, very few dare check what's hidden on those trays. I have not yet bought any viand from Stall No. 3.

I don't really care about Stall No. 5. It could exist or evaporate. I, together with many others, probably would not notice.

So we now go to Stall No. 4. This is nothing personal. I am making this clear: I have nothing against the stall, food, owner and/or servers. I just have a lot to say. Hehe.

Stall No. 4 does not attract many buyers. They serve just two viands which do not look enticing. The owner and her helper are not engaging people. And they are guilty of so many other marketing violations.

The owner is probably the slowest moving person I've seen. Her clients are already filling and she couldn't care less. If she is texting, she would not put down her phone until she's finished. And she texts a lot! And you may be giving your order, and she would only look up at you (for a long time). It takes me three times at an average to say what I want before she makes a move.

But why do I keep coming back? Because I wouldn't really be able to say a lot unless I go there a lot. Well, I may not like her and her marketing mix, but I am addicted to her banana cue. This post was supposed to be entitled "Banana Cue", but a specific experience earlier made me change the title and the course of this story. For now, on banana cue, I'd like to share that I have never been this attached to any food as I am to this one. I consume around four in a day!!! This is the only reason why I tolerate seeing that owner and her helper.

So, let us go now to the specific experience... I liked the look of her chicken-something viand and placed my order, one-half cup of rice and that viand. Then, the helper said, "Hindi kami naga-serve ng half Ma'am." Without second thoughts, I said "ok" and walked away. Haha. I heard the slow-moving owner call me and say, "Ma'am, ok lang po." I'm so mean, but it gave me a little happiness to have turned away from them. They forgot one thing: they need consumers more than we need them. We make the choices.

I did not get mad. I had fun. I hope they learned their lesson there: be flexible. I'm not a person who keeps grudges (but then, how can I when I claim to have had fun). Geez, I'm so mean.

Anyway, I came back for the banana cue. And will come back again and again for it. I might try the "half-rice" order again. And the walk out. Hehe

Thursday, June 19, 2008

Bushed... And Complaining

Today, I faced another truth.............. Kelangan pumila!!!!! I had to apply for SS number and Philhealth card kasi to be able to get my certificate of employment, which I would need for my atm card application. I've postponed this task for a long time na and the pay day is coming. I couldn't get my atm card without the said requisites. I had to act on the matter now no matter how much I dread the process and the long wait. Actually, it wasn't very long. I only spent an hour and a half but it was dreadful. Huhu............ Why do I complain a lot?!

This had been a long day, made longer by the need for those numbers.......